Customer Management Assistant

Posted 24 July 2022
Job type Tijdelijk
SectorOffice & Management

Job description

For one of our clients active in the FMCG, we are looking for a Customer Management Assistant.
Main responsibilities

  • Based on the strategy (National Category & Channel), you build a promo & assortment plan for the customers you are responsible for - in close collaboration with the Key Account Manager. You know and use the specific tools and templates of the customers.
  • You develop the promotion plans for your customers, following the promo policy & plan for your category.
  • In collaboration with the KAM, you manage volumes & price of the promotion plan in the TPM VF (Visual Fabriq)-tool.
  • In the TPM-tool, you add the different elements of the promotion (status 60) and ensure volume & price components are inputted correctly - The consecutive steps in the promotion management process are executed by the customer support team.
  • You communicate regularly with the customer support team to assure the execution and follow up of the customer plans.
  • In collaboration with the KAM's, you use the VF-tool to provide information about changes in the product assortment of your customers.
  • You participate in the execution and analysis of customer marketing at the concerned customers (e.g. Carrefour).
  • You are responsible for the creation of the specific assortment of your customers (displays, repack, Lidl, Aldi, Colruyt,…)
  • You execute ad hoc analyses for your customers according to KAM-briefs.
  • You support the KAM's with setting up the needed materials for the field team.
  • You support & participate in meetings related to the field force.
  • You contribute to & support the implementation of conferences & events for your customers.
  • You are the first point-of-contact for all customer questions around promotions and assortment. You regularly update them through email and phone calls of changes.
  • Your counterparts at the customer are the "buyer assistants" reporting in the Product Buyers


  • Minimum 2 years professional experience (sales)
  • FMCG-experience
  • Experience in close collaboration with external customers
  • Not afraid to pick up the phone
  • Capable of working in teams & working cross-functional
  • Knowledge about markets & products for which you are responsible
  • Dedicated to operational excellence (deliver the requested information in time & correct)
  • Entrepreneurial mindset - speak your mind and offer solutions
  • Capable & willing to learn new internal systems (primarily Visual Fabriq)
  • Good knowledge of Microsoft Excel
  • Fluent in Dutch & French. Able to communicate in both languages with customers (written & oral)

Regarding this role, Kelly Services acts as the official temporary employment agency. When you decide to apply to this role your personal information will be processed in accordance with Kelly's Privacy Statement.

In keeping with the Law regarding discrimination and equal opportunity in Belgium, Kelly Services welcomes applications from any and all eligible candidates regardless of ethnicity, gender, disability, religion, sexual orientation or age.


Met betrekking tot deze functie fungeert Kelly Services als uitzendorganisatie. Wanneer je de beslissing maakt om op deze functie te solliciteren zullen jouw gegevens in overeenstemming met Kelly's Privacy Statement worden verwerkt.

Met oog op de wetgeving tegen discriminatie en het gelijke-kansenbeleid van kracht in Belgiverwelkomt Kelly Services sollicitaties van iedere geschikte kandidaat, ongeacht etniciteit, geslacht, beperking, religieuze overtuiging, seksuele geaardheid of leeftijd.


En ce qui concerne ce rôle, Kelly Services agit en tant qu'agence officielle de travail temporaire. Lorsque vous décidez de postuler ce poste, vos informations personnelles seront traitées conformément à la déclaration de confidentialité de Kelly.

Conformément à la loi sur la discrimination et la politique d'égalité des chances en Belgique, Kelly Services accueille les candidatures de tous les candidats éligibles, quels que soient leur origine ethnique, leur sexe, leur handicap, leur religion, leur orientation sexuelle ou leur âge.