Key Account Specialist (m/f/d)

Posted 22 August 2021
SalaryUp to £0.00 per annum
LocationLeuven, Arrondissement Leuven, Flemish Brabant, Flanders
Job type Permanent
DisciplineLife Sciences
ReferenceBBBH472084_1629700237

Job description


Responsibilities

  • Function as single point of contact to customers from assigned key accounts.
  • Draft, review and maintain work instructions and process flow documentation for individual accounts as needed.
  • Answer and document all customer interactions in IDT's Customer Relationship Management (CRM) database, primary contact is through email and phone.
  • Coordinate project intake, quoting and order administration for assigned accounts.
  • Coordinate, participate in and distribute meeting notes for customer conference calls, internal meetings and local, BVBA customer visits
  • Work directly with Leuven Quality & Safety team to coordinate local customer audits.
  • Communicate with customers regarding any issues that arise, such as remake requests, technical inquiries, order specifications, order delays, invoices and shipment/delivery inquiries.
  • Perform detailed reviews of orders and reports to identify missing or inadequate information needed prior to processing, and communicate with the customer to obtain the needed details.
  • Coordinate internally resolutions to complaints from assigned accounts and expediting resolutions to the customer's satisfaction.
  • Anticipate or take action to understand the customer's specific requirements.
  • Identify together with the management optimal processes and opportunities for improvement to ameliorate the customer experience.


Job Qualifications

  • The candidate should have a Bachelor or Master Degree in Biology, Biotechnology, Biochemistry, or related field.
  • Experience in account management, a Lab and/or in a customer service position would be a plus.
  • Write and speak English fluently.
  • Excellent computer skills (MS Office)

Regarding this role, Kelly Services acts as the official mediator. When you decide to apply to this role your personal information will be processed in accordance with Kelly's Privacy Statement.

In keeping with the Law regarding discrimination and equal opportunity in Belgium, Kelly Services welcomes applications from any and all eligible candidates regardless of ethnicity, gender, disability, religion, sexual orientation or age.

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Met betrekking tot deze functie fungeert Kelly Services als officieel bemiddelaar. Wanneer je de beslissing maakt om op deze functie te solliciteren zullen jouw gegevens in overeenstemming met Kelly's Privacy Statement worden verwerkt.

Met oog op de wetgeving tegen discriminatie en het gelijke-kansenbeleid van kracht in België, verwelkomt Kelly Services sollicitaties van iedere geschikte kandidaat, ongeacht etniciteit, geslacht, beperking, religieuze overtuiging, seksuele geaardheid of leeftijd.

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Concernant ce rôle, Kelly Services agit en tant que médiateur officiel. Lorsque vous décidez de postuler ce poste, vos informations personnelles seront traitées conformément à la déclaration de confidentialité de Kelly.

Conformément à la loi sur la discrimination et la politique d'égalité des chances en Belgique, Kelly Services accueille les candidatures de tous les candidats éligibles, quels que soient leur origine ethnique, leur sexe, leur handicap, leur religion, leur orientation sexuelle ou leur âge.