Customer Operations Specialist

Posted 19 Mardi avril
Job type Temporaire
SecteurOffice & Management

Job description

For one of our clients active in the fast-moving consumer goods, we are looking for a Customer Operations Specialist (m/f/x).
This is a temporary position where you will be the first point of contact for the customer regarding communication of several (operational) sales, customer service and logistics related topics.

Main Responsibilities:

  • External Focus: contact person for your customers with regards to sales, customer service and logistics related topics such as: product portfolio management including listing and delisting process. Follow-up of order & delivery issues, including logistic complaints. Operational promo management including communicating customer specific promo documents, product information sheets & visuals, …
  • Internal focus: alignment about customer specific topics with internal colleagues/departments such as: Short-Term Allocation Specialists, logistics, master data or customer development.
  • Daily monitoring of problems in customer orders in collaboration with the order-to-cash HUB.
  • Signalling, monitoring and communication to the customer of order-related problems such as critical out-of-stocks, non-compliance to agreed ordering conditions etc. This requires perception management skills and commercial sensitivity when commercial counterparts at the customer side need to be informed.
  • Pro-active information exchange with the customer about changes in products or assortments (for example: Master data, pack shots, …)
  • Spotting potential improvements in the operational collaboration, both commercially and in Supply Chain, between the company, the customer, logistic service providers and other suppliers as well as implementing these improvements together with the Customer Facing Agent.
    Responsible for acting on issues that customers flag within the agreements between the company and the customer.
  • Keeping customers informed about any master data changes and planning of product introductions and switches with the buying and ordering departments at the customer side.
  • Analysing requests for returns and informing the Operations Excellence hub for processing the request if approved.
  • Analysing claims from customers regarding volume and quality.

Skills and Experiences:

  • A minimum of 2 years of relevant working experience
  • Experience in sales, logistics, planning or customer service
  • Experience within FMCG
  • Good knowledge of Dutch & French. English is a plus.
  • Knowledge of ERP systems/SAP is a plus
  • Customer facing experience is a plus
  • MS office

Regarding this role, Kelly Services acts as the official temporary employment agency. When you decide to apply to this role your personal information will be processed in accordance with Kelly's Privacy Statement.

In keeping with the Law regarding discrimination and equal opportunity in Belgium, Kelly Services welcomes applications from any and all eligible candidates regardless of ethnicity, gender, disability, religion, sexual orientation or age.


Met betrekking tot deze functie fungeert Kelly Services als uitzendorganisatie. Wanneer je de beslissing maakt om op deze functie te solliciteren zullen jouw gegevens in overeenstemming met Kelly's Privacy Statement worden verwerkt.

Met oog op de wetgeving tegen discriminatie en het gelijke-kansenbeleid van kracht in Belgiverwelkomt Kelly Services sollicitaties van iedere geschikte kandidaat, ongeacht etniciteit, geslacht, beperking, religieuze overtuiging, seksuele geaardheid of leeftijd.


En ce qui concerne ce rôle, Kelly Services agit en tant qu'agence officielle de travail temporaire. Lorsque vous décidez de postuler ce poste, vos informations personnelles seront traitées conformément à la déclaration de confidentialité de Kelly.

Conformément à la loi sur la discrimination et la politique d'égalité des chances en Belgique, Kelly Services accueille les candidatures de tous les candidats éligibles, quels que soient leur origine ethnique, leur sexe, leur handicap, leur religion, leur orientation sexuelle ou leur âge.